Disclaimers
Custom Flavor or Recipe Disclaimer
For customers who request a specific cake flavor, filling, or finish that is not offered on Fernanda’s Cake Menu
Fernanda’s Cake cannot be held liable for any problems resulting from this request including but not limited to structural or quality issues with the cake. If a custom recipe or flavor request fails to perform well or risks compromising the stability or overall quality of the cake, Fernanda’s Cake may substitute that part of the cake with a more suitable and reliable menu option. We will notify the customer upon delivery or pickup if/when that occurs.
The #1 goal of Fernanda’s Cake is to provide a stable, edible cake. Therefore, no refunds will be provided due to dissatisfaction with any recipe, flavoring, or formula that was not suggested by the bakery itself.
Outdoor Cake Display Disclaimer
For customers who intend to display their cake outdoors
► Cakes should never be displayed in direct sunlight or anywhere sunlight might eventually move. It is imperative that your outdoor dessert display area offers adequate shelter from the sun (tent or porch covering). Please arrange this in advance with your event coordinator or person in charge of the event.
► Cakes are safest when they are displayed against a wall. If possible, consider arranging the cake table up against the wall of a house or side of a tent.
► Make sure to display the cake on a stable and level surface that is at least four feet off the ground.
► Please prepare a back-up location for displaying the cake in case of inclement weather.
► Cakes are preferably deliver within 1 to 2 hours before the event to preserve the condition of the cake. If client request delivery hours before the event without properly providing adequate refrigeration, Fernanda’s Cake will not be liable for any changes in the condition of the cake.
Cake Pickup Disclaimer
For customers who intend to pick up their custom wedding or specialty cake
Important instructions for preparing your car and delivering your cake.
► Plan your delivery time to coincide with the last hour before the event begins.
► The best way to transport a custom cake is either in the back of a van or SUV or in the trunk of a car whose back seats fold down so the air can flow through. If none of those options are available, it is possible to transport a smaller sized cake in the foot well of a car, however this is a last resort due to the potential for sun exposure.
► Please prepare the back (of van or SUV) or trunk of your vehicle in advance of picking up the cake by clearing out any loose objects and vacuuming/shaking out any debris.
► On warm days, it is imperative that your vehicle have a working cooling unit (air conditioning). Please run it in advance of your pickup until the car’s interior is cool.
► Pets inside of the car during a cake transport is strongly discouraged.
► Please adhere to the agreed-upon pickup time.
► Upon arrival at the event venue, be sure to set up the cake in a cool display area away from sunlight (and away from anywhere sunlight might move) without delay.
***When opting to pick up your wedding or specialty cake instead of having it delivered you understand and agree to prepare your vehicle accordingly.
You acknowledge that once you have picked up your cake, Fernanda’s Cake cannot be held liable for any damage or failure that may occur once the cake leaves my home or during transport handling, set-up or display. Once you have the cake, it is your responsibility to transport it directly to the event venue and not leave it unattended in your vehicle or anywhere else besides it’s display location.
Dark Colors Disclaimer
For cake orders that involve dark reds, blues, purples, or black colors.
Dark food coloring on cakes has the potential to stain linens, clothing, furniture, and teeth upon contact. Fernanda’s Cake cannot be held liable for issues resulting from customers choice of dark color/s. We will strive to accurately match customer color choices, however some color tones, especially deep reds, vibrant blues, and violet tones, may not make an exact match due to the natural base colors of cake, frosting and decorating ingredients. Therefore, exact color matches are not guaranteed. Deep colors require a significant amount of food coloring, which may adversely affect the flavor and quality of the cake.
Allergen Disclaimer
For customers who request the omission of a specific allergen in their dessert.
Fernanda’s Cake will strive to eliminate contact with the known allergen to the best of our abilities, it is not a bakery that specializes in allergen-free desserts. Therefore, a 100% allergen-free product cannot be guaranteed. Fernanda’s Cake cannot be held liable for allergic reactions that occur due to trace elements of the allergen coming in contact with the cake.
Deposits, Refunds and Payments
A deposit of 50% or more of the total cost of the order confirms and holds a reservation. Deposits are non-refundable, deposit is required to hold your date and to place your order. The remainder of payment is due no later than 15 days before the event. Late or no payment is subject to cancellation. Late payments may result in substitutions or modifications to the original order. Cancellations received on or within 30 days of the event may not be subject to refund. Design change requests are subject to additional fees. Design changes are not permitted within 15 days of the event. Fernanda’s Cake reserves the right to exercise artistic license in order to guarantee the structural, visual, and creative integrity of a dessert structure.
Cake flavor and texture is subjective. Refunds requested due to flavor or texture after cake has been accepted and picked up will not be honored.